Refunds policy

Refund

The ECW2025 organizing team, led by Shemah Inc., recognizes the importance of delivering a seamless and well-organized experience for our delegates. Due to the complex logistics involved in planning and executing our events, we regret to inform you that we have a strict no refunds policy for our tickets and/or invitation letters. This policy ensures that we can effectively manage the resources and arrangements necessary to make our events successful. We kindly ask for your understanding and cooperation in this matter. However, we are committed to providing a high-quality experience for all our attendees and will strive to address any concerns or issues that may arise during the event. Thank you for your support, and we look forward to welcoming you to our future events.

Ticket Transfers

In line with our policy, we also offer the option to transfer tickets to another individual within 15 days of receiving the tickets or invitations. This allows our customers to easily pass on their tickets to someone else if they are unable to attend the event. We understand that plans can change, and we aim to provide flexibility to our customers in these situations. By allowing ticket transfers, we hope to accommodate the needs of our customers and ensure that the tickets do not go to waste. If you find yourself unable to attend an event, simply reach out to us within the specified timeframe, and we will facilitate the transfer for you.